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Concierge Chat

Bernard Ng, Renaissance Hong Kong Harbour View Hotel

We talk to Bernard Ng, Renaissance Hong Kong Harbour View Hotel’s Chief Navigator. He’s been with the hotel for every one of its 25 years…

 

Bernard Ng was one of the first employees who came to work in the former New World Harbour View Hotel. Since it opened on Wan Chai’s waterfront in 1989, the property went through several transformations before it finally became Renaissance Hong Kong Harbour View Hotel under the Marriott group. We tell the story of the loyal concierge who stayed with the hotel from the very beginning right up to its 25th anniversary this year.

 

The name badge on his breast identifies him as a ‘Navigator’. Ng explains this is the counterpart of ‘concierge’ in the Renaissance world. “When guests arrive here they board a ship in which I am the navigator,” he smiles. “My job is to show visitors the way to fresh experiences in Hong Kong.”

He says the “local” Hong Kong is what the Renaissance wants to show its guests, rather than generic tourist attractions.  “I usually recommend the Wan Chai Market if visitors want to explore the neighbourhood,” he says. “That’s where you see locals going about their daily business.”

Ng leads a team that comes up with a monthly brochure called “The Local Navigator”. Every month they go around the district taking photos and writing up recommendations. “This way we make sure our guests find something new every time they come,” he says. “I love my job from the bottom of my heart.”

Ng’s motto is “Nothing is impossible.” Over 30 years ago, his brother introduced him to the industry. At the time his brother was working in a hotel and encouraged Ng to do the same. And since he joined, he never left.

Today, the Renaissance calls Ng a treasure and star. And he has always an interesting story to tell, with three decades of experience under his belt.

The Navigator Recommends

Outside work, Ng says he likes to cycle and hike. “My favourite is Sai Wan (West Bay) in Sai Kung. Fantastic and charming views. What makes it so special is that you can’t get there unless you make the trek through the mountain.”

His advice to tourists is to “take a walk on Hong Kong’s wild side”. “They should enjoy the green trees and blue skies away from the city,” he says. “I recommend Lamma Island especially. You can take a boat from Central pier to some of Hong Kong’s most breath-taking views.” He adds that hearty seafood meals are a must on Lamma. “And the island hike only takes two hours,” he says. “So why not?”

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