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Concierge Chat

Jason Yeung, Chief Concierge of The Park Lane Hong Kong, a Pullman Hotel

Jason Yeung, Chief Concierge of The Park Lane Hong Kong, a Pullman Hotel, shares his experiences of providing a personalised service to his guests 

CityLife: What is your favourite part of the job and why?
Jason: I think a concierge’s role is like going on an exciting adventure where I get to meet new faces and encounter challenging requests every day. Being a concierge requires good teamwork, and I greatly appreciate the outstanding support of my team. 
CL: What changes have you seen in guests’ service expectations over these years?
Jason: I think the biggest change is that guests today really want to experience the local way of life. I receive many requests from guests asking us where locals go and what they do when they are free.
CL: Can you share your most memorable request from a guest?
Jason: There are so many unforgettable ones … but one time we had to arrange a surprise birthday celebration for a guest’s wife on a private yacht on a harbour tour. It was not easy to book a yacht at such short notice but we were able to find one available and we also helped to decorate it for the couple.
CL: Where do you like to go or what do you do in Hong Kong when you are off from work?
Jason: I love to head out to Lamma Island or Cheung Chau as a temporary getaway from the bustling city life. I enjoy taking a leisurely stroll and a refreshing meal at either of those islands. 
Jason Recommends
Favourite local Hong Kong food: 
Hong Kong–style milk tea and an egg tart are the perfect afternoon tea combo for locals – even our former governor loves it! 
A ‘hidden gem” to see or do for firsttime visitors:
Nan Lian Garden in Diamond Hill – the scenic garden is meticulously designed in Tang Dynasty-style to provide a tranquil escape from the urban life.
Things to do in Hong Kong in two days:
Day 1: Enjoy local dim sum and explore Kowloon's Ladies Market and Goldfish Market during the day and then a double-decker bus ride at night to enjoy The Symphony of Light show in Tsim Sha Tsui.
Day 2: A cable ride to visit the Giant Buddha and a Chinese vegetarian lunch at the Po Lin Monastery. Visit Tai O fishing village and then Mui Wo before taking the ferry back to Central. Take a round-trip peak tram ride up to The Peak for dinner before returning to your hotel on one of Hong Kong's famous trams.


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